Refund policy — Swap

Last updated: 15 November 2026.

In short

You have 14 days from purchase to ask for a full refund, without having to explain why.

How to ask

1. Write to info@swapsuite.app with the email address used for the purchase or the order number from your receipt.
2. Or use the support link in your Paddle receipt.

How it works

• The refund is processed by Paddle, which collected the payment, and goes back to the payment method you used, usually within a few business days.
• With the refund the license is revoked and the app stops working on all your Macs.
• Lifetime license: we refund the €29.
• Monthly subscription: within 14 days of the first charge we refund the amount paid. For later renewals, within 14 days of the charge we refund the latest month. In any case you can cancel anytime, with no penalty.

Your right of withdrawal

If you are a consumer residing in the European Union you have a right of withdrawal for 14 days from purchase. The refund period on this page is designed to coincide with that right and applies even if you have already downloaded and used the app. The rights the law gives you remain unchanged.

After 14 days

After 14 days we assess case by case, for example if the app does not work on your Mac despite our support. Write to us: we would rather solve the problem.